Shipping & Self-Collection

LOCAL SHIPPING (SINGAPORE) 🚚

STANDARD SHIPPING (FULFILLED BY Singpost)

• 2-4 Working Days*
• Mailbox Delivery
• Tracked Shipment
• At SGD 2.90 (**Up to 2kg) • If can't fit in mailbox, doorstep delivery likely attempted

Mega Parcels

• 1 Working Days*
• Doorstep Courier Delivery
• Tracked Shipment
• Whatever you paid at checkout (**More than 2kg)

*Working days does not include the weekend & public holidays

INTERNATIONAL SHIPPING

We do support internation shipping! 🎉 If you have any concern, contact us at floofybutts.club@gmail.com

HOW DO I TRACK MY ORDER?

LOCAL

Please check your email for your tracking number. You may track your order here: https://www.singpost.com/track-items

International

Dependent on country! Malaysia likely easyparcel here: https://easyparcel.com/my/no-tracking/
For other countries, more details would be in your email

LOST PACKAGES

Once your package has been handed over to our third-party delivery partners, it is under the responsibility of them and Floofybutts Club shall not be responsible for any lost parcels if substantial proof of delivery can be provided.

Any reports of lost packages will be escalated to the respective third-party delivery partner and Floofybutts Club will make reasonable efforts to assist in compensation claims or redelivery, if any, on a case-by-case basis.

INACCURATE OR INCOMPLETE ADDRESS

In the case of incorrect addresses, if it is an existing address that can be delivered to, we are unable to guarantee that we can retrieve the parcel. Should the address not exist, your parcel will be arranged to be returned to us.

International orders with incorrect/incomplete addresses should be returned to us upon failed delivery. This process however, can take up to 1 to 3 months.

Ensure your correct and complete address along with your contact number is provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned.

Redelivery costs will be borne by the customer.

UNSUCCESSFUL DELIVERY

In most cases, Local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Please ensure that you provide the correct and complete address along with your contact number.

Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned. Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.

We are not liable for any lost or unsuccessful delivery due to an error on your part.